There is no fee for replacement or additional card requests. If you would like additional cards in the name of a spouse or eligible dependent, you may request them through your participant portal. Visit the Manage my Debit Card page and select Request a Card. If your plan requires you to opt in for the debit card, you may request the card through your participant portal. Offset – Send new documentation for different eligible out-of-pocket expenses to “offset” or replace the charge.Pay it Back – Send a check in the amount of the of the card transaction (we’ll just put it back into your account and clear the charge like it never happened!).Get a Copy of the Original – Contact your provider to get a copy of the original receipt or invoice.If you can’t find your receipt or the expense is ineligible, you have a few different options to clear the charge: What if I can’t find my documentation or my expense is ineligible? The Online Debit Card Substantiation Tool.Once you’re ready to submit your documentation, you can do so using one of the following methods: Explanation of Benefits (EOB) from your insurance provider.Documents that show this information are: The documentation needs to show the date of the actual service, not the date of the payment. You’ll need to send us documentation that shows the date of service, type of service and cost of the service. What kind or documentation do i need to submit? If any of your Navia Benefits Card charges require substantiation we’ll email you a documentation request notice outlining the charges that need substantiation. If you need to substantiate a card swipe, we’ve made it simple for you to comply with this requirement. We are able to auto-verify some card transactions based on the IIAS merchant codes, however, other expenses do require the submission of documentation to determine if the expense was eligible. Since your reimbursement plan is a tax-based benefit, IRS regulations require you to verify that your expenses are eligible under your plan. Why do I need to submit follow-up documentation?
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