If you're using a post-purchase upsell app, then Shopify shows PayPal as a payment option during checkout, even if you're not yet approved for Reference Transactions with PayPal, but post-purchase offers aren't shown to the customer. If you're not yet approved for Reference Transactions with PayPal, and a customer makes an order that includes a subscription, then Shopify hides PayPal as a payment option during checkout. When you have PayPal Express activated on your store, Shopify asks PayPal for Reference Transactions approval on your behalf when it detects that you're actively using an app that charges customers automatically. To offer billing agreements as a merchant, you have to be approved by PayPal for Reference Transactions, which is the PayPal feature that allows you to charge customers automatically. In these cases, the customer agrees to a billing agreement in PayPal between you (the merchant) and the customer. Some apps need to charge customers automatically, like for subscriptions or post-purchase offers. To add the phone number field to your checkout, contact PayPal support. If you depend on having your customers' contact information and use PayPal Express, then you might have noticed that the Shopify order details page does not contain the phone number. Require phone numbers for PayPal Express checkout orders To confirm whether this applies to the country where your business is located, contact the PayPal support team. In some countries and regions, PayPal requires that customers pay by using a PayPal account. Learn more about enabling guest payments at PayPal. To enable guest payments, you need to change the settings in your PayPal account settings. To enable this feature, you need to have linked your own credit card to your PayPal business account. You can enable guest payments to let customers pay with their credit card even if they don't have their own PayPal account. With PayPal Express, the default is set to ask customers to log in to PayPal (or create a PayPal Account. Let customers pay without a PayPal account As a result, Shopify can't send the billing address, such as when the customer is paying with a credit card instead. There is no way for Shopify to know ahead of time whether the customer has a PayPal account. For normal PayPal payments (as opposed to credit card payments) this address must be the shipping address, because PayPal already has the billing address. Shopify can send only a single address to PayPal. This is how PayPal works and it cannot be modified. The customer can edit the information by clicking Change. PayPal fills out the billing address fields with the customer’s shipping address. Make a test transaction to make sure everything is set up properly. On the PayPal confirmation page, click Go back to Shopify. If your account is already set up, then you don't see the permissions page. On the PayPal permissions page, click I Give Permission. To find your PayPal account email address, go to Settings > Store details, and then find your Store email in the Contact information section. Make sure you're using the email for the account you want to connect to your store. If you've used another PayPal account recently, the email for that account might already be filled in. In the Additional payment methods section, find PayPal.Ĭlick Deactivate PayPal Express Checkout.Ĭlick Deactivate PayPal Express Checkout again to confirm.Įnter the email address for your PayPal account, and then click Next.Įnter the password for your PayPal account, and then click Log In.
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